Refund Policy
Single, Trio, and Party are one-time video-credit purchases. This policy explains credit returns and how to request a cash refund.
Failed or rejected video tasks
A failed or rejected generation returns the credit reserved for that request. You can see the task and credit history after sign-in.
Unused pack refund
Within 14 days of purchase, you may request a full refund for a pack whose credits have not been used. Open a support ticket from the purchasing account and include the order number. An approved cash refund returns to the original payment method and revokes the pack credits.
Used credits or delivery problems
If you used any credits or a result did not meet the advertised scene, contact support with the task ID. We review delivery issues individually. A returned task credit is not an automatic cash refund. Applicable consumer rights remain unaffected.
Refund status
Refunds are handled by support. Do not send card details in a ticket. Your payment and credit history will reflect completed refunds.